The Contactless Guest Journey Starts Here

A seamless self-service experience is now the norm

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SERVICES

Self-Service Guest Journey

pre-arrival

Pre-Arrival Registration

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Futuresens self-service check-in can begin before leaving home. A full or partial pre-registration will allow a faster check-in and less time in reception.

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Check-in

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The Futuresens software can be accessed directly on the guest’s personal mobile device, laptop or on-premise terminal. All options will deliver the complete check-in experience for the guest.
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Upsell Option

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Every guest enjoys an upgrade and every hotel likes an upsell. At busy times, your front desk staff have little time to upsell any additional luxuries to your guest. The FutureSens terminal will always offer your guest an upgrade, if the inventory is available. Restaurant bookings on arrival are also offered.
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Payment

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Your guest will be requested to pay the balance of the room stay, if applicable, or open a line of credit if the right card details are taken. This ensures payments taken promptly, every time.
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Key Delivered

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Whether you use RFID or BLE keys, the Futuresens terminals and software will deliver a key to your guests. The standalone terminal can hold up to 300 cards, so the housekeeping is kept to a minimum. BLE keys are delivered directly to the guest’s personal device.

pre-arrival

Check-in Complete

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Your guest has checked-in, been offered an upgrade and booked dinner in your restaurant tonight. A map and directions is delivered and all in under 30 seconds. Happy guest and safe staff.

GUESTS

Exceeding Guest Expectations

The option for guests to have a seamless check-in journey is now established in the psyche of hospitality.

FutureSens Xenia software (with optional hardware) can deliver a full self-service experience with an immediate return on investment, leaving the hotel to deliver a personal welcome your guests will remember.

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Self-service doesn’t mean an inferior service

A self-service terminal will deliver a quick and efficient check-in experience, with all the familiar offerings of a smooth hotel check-in.
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Staff can focus on services that matter most to guests

With a self-service terminal your front desk staff can focus on providing value-add and guest centric services. Your guest’s first impression of your hotel is paramount to securing a repeat visit.

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Self-service creates upsell opportunities

When your guest checks in, the FutureSens software will offer a room upgrade, restaurant reservation and room service options and at busy times, your reception staff simply don’t have the time.
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Improved productivity and an exceptional guest experience

FutureSens hardware, software and services work together with your in-house systems to give hoteliers the power and flexibility to reduce overheads and increase operational efficiencies.
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check-in

End-to-end mobile

With the right lock technology in place you can have a fully mobile solution with no need for hardware.

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Free standing contactless

Free-standing terminals offer full contactless capability and top-of-the range long term reliability with no need to design counter/shelving.

check-in

Counter-top contactless

Counter-top terminals offer the lowest capex investment to achieve full reception check-in and check-out self-service automation.