Self-Service Guest Journey
Futuresens self-service check-in can begin before leaving home. A full or partial pre-registration will allow a faster check-in and less time in reception.
Whether you use RFID or BLE keys, the Futuresens terminals and software will deliver a key to your guests. The standalone terminal can hold up to 300 cards, so the housekeeping is kept to a minimum. BLE keys are delivered directly to the guest’s personal device.
Your guest has checked-in, been offered an upgrade and booked dinner in your restaurant tonight. A map and directions is delivered and all in under 30 seconds. Happy guest and safe staff.
Exceeding Guest Expectations
FutureSens Xenia software (with optional hardware) can deliver a full self-service experience with an immediate return on investment, leaving the hotel to deliver a personal welcome your guests will remember.
Self-service doesn’t mean an inferior service
Staff can focus on services that matter most to guests
With a self-service terminal your front desk staff can focus on providing value-add and guest centric services. Your guest’s first impression of your hotel is paramount to securing a repeat visit.
Self-service creates upsell opportunities
Improved productivity and an exceptional guest experience
With the right lock technology in place you can have a fully mobile solution with no need for hardware.
Free standing contactless
Free-standing terminals offer full contactless capability and top-of-the range long term reliability with no need to design counter/shelving.
Counter-top terminals offer the lowest capex investment to achieve full reception check-in and check-out self-service automation.