The Atrium Hotel in Heathrow have recently opened an iconic new hotel to cater for airline staff and international guests. The Hotel, located at Terminal 4 and directly opposite Hatton Cross Station with a direct link from Kings Cross in Central London, now boasts 13 new Self-Service Check-In kiosks. These allow guests to check-in, pay for their room, pre-authorise their card for further spend and purchase additional products and services on offer all during the check-in phase. With many “tech-savy” guests, the kiosks have helped to reduce reception staff levels whilst increasing revenue using the consistent upsell workflow for each guest arrival. The system has the capability to program and issues door cards and allows automated charging at the point of check-out for any additional spend made by the guest during their stay.
The Surya Hotel Group have recently rolled out Self-Service Check-In kiosks to their hotels in the Peterborough, Colchester and Farnham area. In partnership with Guestline PMS and FutureSens® automation equipment and software, these units are now managing a large proportion of check-ins and payments, resulting in a substantial load being taken off reception. The Surya Hotel group has now ordered additional kiosks for the remainder of their hotels with a view to seeing the same savings and revenue benefits being gained.
The Bliss Hotel Group in conjunction with FutureSens® have installed 2 cool new Self-Service Check-In kiosks at their recently refurbished hotel in Southport. These vinyl wrapped corporate branded kiosks enable guests to check-in and out, make payments for rooms, purchase additional items during their stay as well as program and cut room door keys. The Bliss brand are renowned for their forward thinking and keeping up with technology trends. We at FutureSens® look forward to helping them to enhance the guest experience while improving the commercial efficiency of the hotel.