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Case study 1

Self-Service Solutions

FutureSens® install latest Self-Service Kiosks at The Atrium Hotel in Heathrow

                                                                          

  

The Atrium Hotel in Heathrow have recently opened an iconic new hotel to cater for airline staff and international guests. The Hotel, located at Terminal 4 and directly opposite Hatton Cross Station with a direct link from Kings Cross in Central London, now boasts 13 new Self-Service Check-In kiosks. These allow guests to check-in, pay for their room, pre-authorise their card for further spend and purchase additional products and services on offer all during the check-in phase. With many “tech-savy” guests, the kiosks have helped to reduce reception staff levels whilst increasing revenue using the consistent upsell workflow for each guest arrival. The system has the capability to program and issues door cards and allows automated charging at the point of check-out for any additional spend made by the guest during their stay.

 


The Atrium Hotel objectives
The benefits experienced since choosing the FutureSens®

The Atrium Hotel required a solution that would allow
check-in solution?

guests to check-in, pay for their room, pre-authorise their
There are currently 13 kiosks installed at the Atrium Hotel.

card for further spend and purchase additional products
This is the ideal solution for dealing with busy check-in/

and services on offer all during the check-in phase
check-out periods throughout the day and night. The

*
ability to include a pre-authorisation amount for payment

Why the Atrium Hotel choose FutureSens®
is a necessary requirement for the hotel.

With many “tech-savy” guest, the Bliss Hotel Group were
The future with FutureSens®

looking for a solution that would help reduce reception
The Atrium Hotel have been instrumental in identifying

staff levels whilst increasing revenue. The upsell workflow
features to be included in future releases of the check-in/

offered by FutureSens® allow guests to purchase items on
check-out solution. Ensuring any issues or queries are

arrival at check-in. Also having a a system with the capability
dealt with in a timely factor is key to the relationship

to program and issue door cards whilst also permitting
between the Atrium Hotel and FutureSens®.

automated charging at the point of check-out for any

additional spend made by the guest during their stay, was

a key factor to choosing FutureSens®.



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